I don’t understand this. If you bought a book in a brick and mortar you wouldn’t be allowed to return a book. Okay, I’ve never tried, but have seen signs to this policy.
So, why should readers be able to return ebooks? If there’s an issue with the download, okay I get it. But if hundreds of others are downloading without any issues what’s wrong with the one download.
Take for instance my issue. A few months ago I bought an ebook for $3.99. After seeing another book by this author I bought the new book. Guess what? It’s the same damn book with a different cover. Sure I’m pissed. I spent another $3.99 for a book I already had.
What did I do? Nothing. I accepted it for what it was – a loss. I couldn’t imagine returning it even if it would be acceptable because I own it.
I’m sorry I just don’t get it the return policy. That’s how indie authors make their money. If readers are reading the book and then returning it they win and we lose. There are way too many free books out there to read. If you don’t want to pay for a book, download a free one.